Delivery Terms

Orders placed on the day before a holiday or weekend will be processed the following business day and delivered to your address on the Spanish mainland within 24–72 hours, and to the Balearic and Canary Islands within 72–96 business hours from the time they leave our facilities, maintaining the cold chain whenever the product requires it. For more information about shipping or to track your order, please contact us via the contact form found in the “Contact” section of our website or call us at +34 609 151 596 

We do not deliver on Saturdays, unless specifically requested, in which case an additional fee will apply.

Important! Before accepting the merchandise, check that the packaging is intact. If it shows signs of damage or serious defects, note the problem in the "Remarks" section of the delivery receipt and send a photo of the highlighted defect to info@bolshoigourmet.com.

Countries served

Our website is available for purchases in mainland Spain, the Balearic Islands, and European Union countries. For shipments to the Canary Islands, Ceuta, Melilla, and countries outside the European Union, please contact us using the contact form in the“Contact”section of our website or call us at +34 609 151 596

Shipping costs

• Mainland Spain:Free shipping on orders over €150. For orders under that amount, a shipping fee of €12 will apply.
• Balearic Islands and Canary Islands:Free shipping on orders over €250. For orders under that amount, a shipping fee of €30 will apply.
• Ceuta and Melilla:Please always check shipping costs and delivery terms by using the contact form in the“Contact”section of our website or by calling +34 609 151 596 Monday through Friday.
  
• Portugal:€30
• France:€50
• Italy and Belgium:€80
• Germany, the Netherlands, and Luxembourg:€95
• Denmark, Sweden, Austria, Ireland, Finland, and Greece:€100
• Slovakia, Slovenia, the Czech Republic, Hungary, Croatia, Poland, Estonia, Latvia, Lithuania, Romania, and Bulgaria:€105.
• For shipments outside the European Union, please inquire about shipping costs and delivery terms using the contact form in the“Contact”section of our website or by calling +34 609 151 596 Monday through Friday.
  

Payment Methods

Payment for the purchased items and shipping costs may be made via:

• Credit card:To pay by creditcard, the User must follow the on-screen instructions and provide the following information:
• Card number
• Expiration date
• CVV
• Signature code generated by your bank

We accept VISA, MASTERCARD, and AMEX

As an electronic payment system, it is integrated with Stripe’s e-commerce payment gateway. All data provided for this purpose is encrypted using the SSL (Secure Sockets Layer) protocol to ensure maximum security.

• Bank transferor deposit to the account number you will receive via email once your order has been placed.
• PayPal: A payment system that allows you to make a payment without leaving the website, using your online account credentials and without having to enter any information other than your login details.

Returns

Since we cannot guarantee that the cold chain will be maintained once the product has left our warehouses, we do not accept returns.

Taxes

The prices of the products sold in our online store include Value Added Tax (VAT). These prices are subject to change without notice. Valid except in the case of typographical errors or while supplies last.